Everything you need to know to ensure the transition to NCE is smooth for you and your clients. In this guide, you’ll learn:
Microsoft's New Commerce Experience (NCE) is a unified billing platform that provides resellers with new tools to manage subscriptions. Bringing seat-based cloud offers to the forefront, this shift provides partners with new sales capabilities, delivers operational efficiencies and drives long-term customer commitment with multiple term options.
While NCE offers aren’t available through Sherweb yet, we’re working hard to bring them to our partner platform in order to provide the best possible experience. Stay tuned for updates.
Monthly terms on NCE SKUs will have a 20% price premium over annual or 3-year terms.
Subscriptions can only be canceled within the first 7 days of purchase.
The NCE billing model introduces three term options: monthly, annual or 3-year.
Microsoft’s New Commerce Experience is a unified billing platform that provides resellers with new tools to manage subscriptions. Bringing seat-based cloud offers to the forefront, this shift provides partners with new sales capabilities, delivers operational efficiencies and drives long-term customer commitment with multiple term options.
The Microsoft Cloud Solution Provider (CSP) program is on a journey to provide unique service offerings for managed service providers (MSPs).
Explore this major update to Microsoft's billing platform and how to minimize the impact on your customers.
Learn more about the launch and migration of these offers in NCE and check out Microsoft’s migration resources to prepare.
Yes, you can purchase and manage NCE offers by logging in to the Sherweb portal.
Monthly term subscriptions in NCE are priced at a 20% premium compared to annual term subscriptions because of the added flexibility it provides.
Microsoft announced a pricing increase for Microsoft 365 and Office 365 SKUs in August. On average, these SKUs will increase by 15%. These prices are effective as of March 1, 2022, whether you’re on the legacy platform or NCE. For more details, read Microsoft’s announcement.
A new enforced cancellation policy replaces the previous prorated cancellation policy. While NCE still offers a prorated amount for cancellations, it only applies if the cancellation is done within 7 days of the subscription purchase.
Seat counts can be increased at any time but can only be decreased within 7 days after the initial order or renewal date.
For customers that require flexibility over the course of the year, we recommend a combination of monthly and annual term seats so that monthly term seat counts can be changed on a monthly basis to reflect a customer’s needs.
Microsoft has announced the end of legacy subscriptions starting January 1, 2024. Customers who still have legacy Microsoft 365 or Dynamics 365 subscriptions will need to migrate to an equivalent NCE SKU. This applies to all SKUs available through NCE.
No, annual terms can only be converted to a 3-year term.
The following term changes are allowed:
Transfer of a customer subscription from one partner tenant to another partner tenant is not supported in New Commerce.
Please log in to the Sherweb portal to see term options for all products.
No, if the customer has already accepted the Microsoft Cloud Agreement (MCA), they do not need to accept it again.
The information in this FAQ section is based on best available resources at the time of its publication. Information is subject to change from time to time, without prior notice. Sherweb shall not be liable for any decision nor action taken by partners pursuant to this FAQ.