Navigating NCE is simple with the right guide
Our Microsoft experts share their top tips for minimizing the impacts of this new direction for the CSP program.
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What does NCE mean for you?
Monthly term premiums
Monthly terms on NCE SKUs will have a 20% price premium over annual or 3-year terms.
Enforced cancellation policy
Subscriptions can only be canceled within the first 7 days of purchase.
Multiple term options
The NCE billing model introduces three term options: monthly, annual or 3-year.
What is New Commerce Experience?
Microsoft’s New Commerce Experience is a unified billing platform that provides resellers with new tools to manage subscriptions. Bringing seat-based cloud offers to the forefront, this shift provides partners with new sales capabilities, delivers operational efficiencies and drives long-term customer commitment with multiple term options.
The journey to NCE
Mar 7 - Nov 30:
Period to move to NCE to keep earning incentives
Mar 10:
New subscriptions must now be placed on NCE
Dec 31:
End of legacy incentives
Mar 1:
All previously communicated price increases came into effect
Dec 1:
Deadline to move remaining commercial legacy subscriptions to NCE to avoid price increase*
Starting Jan 1:
Education, nonprofit and US GCC offers will become available
Jan 11:
Microsoft will begin to auto-migrate all legacy subscriptions to NCE. Sherweb partners will not be impacted.
*Legacy migration applies to any licenses available through NCE. Exempt SKUs will not be impacted.
Want expert guidance on navigating Microsoft’s New Commerce Experience?
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Minimize the impacts of NCE on your business
Everything you need to know to ensure the transition to NCE is smooth for you and your clients. In this guide, you’ll learn:
- What NCE means for your business
- How to talk to your clients about NCE
- How Sherweb can support you
Resources
Blog
Microsoft's New Commerce Experience: What we know so far
The Microsoft Cloud Solution Provider (CSP) program is on a journey to provide unique service offerings for managed service providers (MSPs).
Read
On-demand webinar
Microsoft this month: The end of legacy
Explore this major update to Microsoft's billing platform and how to minimize the impact on your customers.
Watch
Microsoft resources
NCE launch & migration timeline for CSP legacy public sector offers
Learn more about the launch and migration of these offers in NCE and check out Microsoft’s migration resources to prepare.
ReadFrequently asked questions
Are NCE offers available through the Sherweb portal?
Yes, you can purchase and manage NCE offers by logging in to the Sherweb portal.
Do monthly term seats cost more?
Monthly term subscriptions in NCE are priced at a 20% premium compared to annual term subscriptions because of the added flexibility it provides.
Are there changes to the cancellation policy with NCE?
A new enforced cancellation policy replaces the previous prorated cancellation policy. While NCE still offers a prorated amount for cancellations, it only applies if the cancellation is done within 7 days of the subscription purchase.
Can a customer increase and/or decrease their license counts on an annual subscription?
Seat counts can be increased at any time but can only be decreased within 7 days after the initial order or renewal date.
For customers that require flexibility over the course of the year, we recommend a combination of monthly and annual term seats so that monthly term seat counts can be changed on a monthly basis to reflect a customer’s needs.
Can customers have subscriptions on both legacy and NCE at the same time?
Microsoft has announced the end of legacy subscriptions starting January 1, 2024. Customers who still have legacy Microsoft 365 or Dynamics 365 subscriptions will need to migrate to an equivalent NCE SKU. This applies to all SKUs available through NCE.
Can annual terms be converted to monthly terms?
No, annual terms can only be converted to a 3-year term. The following term changes are allowed:
- • Monthly to annual
- • Monthly to 3-year
- • Annual to 3-year
Not allowed:
- • Annual to monthly
- • 3-year to monthly
- • 3-year to annual
Can customers transfer their subscriptions from one partner to another?
Transfer of a customer subscription from one partner tenant to another partner tenant is not supported in New Commerce.
What products are available on NCE for a 3-year term?
Please log in to the Sherweb portal to see term options for all products.
Do customers have to sign a new agreement when they move from legacy CSP to NCE?
No, if the customer has already accepted the Microsoft Cloud Agreement (MCA), they do not need to accept it again.
The information in this FAQ section is based on best available resources at the time of its publication. Information is subject to change from time to time, without prior notice. Sherweb shall not be liable for any decision nor action taken by partners pursuant to this FAQ.